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Improving your Polk Omni wireless experience

How can I improve my Polk Omni wireless experience?

You may experience a poor signal or interference with your WI-FI enabled device if one or more of the following:



1. The router is not 802.11n or 802.11ac

2. Quality of Service (QoS) is not enabled on router. (Note: not all routers have this feature)

3. The Polk Omni device is too far from your router or access point or the Wi-Fi signal is blocked by concrete, brick or other walls.

4. A microwave oven, wireless phone or another brand's wireless music system could be interfering with the signal.

5. The router's broadcast channel is set to "Auto" or multiple routers and other Wi-Fi devices are interfering with the signal.



To avoid loss in playback and choppy audio:



A - Does your router broadcast at 802.11n or 802.11ac?

• If your router is only capable of broadcasting 802.11a, 802.11b, then it can effectively only transmit to one WI-FI device. You will need to get a newer router to use the Polk Omni product. We recommend you get at least a dual band N router or even the newer AC routers for the best wireless audio experience.

 

• If your router can broadcast on 802.11b/g, make certain that it is not set to only broadcast on 802.11b. Refer to your router's owner manual to check for and adjust this setting.



B - Is your router's Quality of Service (QoS) setting turned on?


Newer routers have QoS technology, which can greatly improve audio quality. Refer to your router's owner manual to see if the setting is available (Note: not all routers have this feature).



C - Is the Polk Omni product located where it receives a poor Wi-Fi signal?


Each Polk Omni device has a Wi-Fi signal strength indicator displayed in the Speakers menu. If the strength indicator by the Polk Omni device name is orange or red, then the Wi-Fi signal is not reaching the device. The Polk Omni device will need to be relocated to get better performance or you may need to buy a router extender to boost the signal. 


D - Was a microwave oven, older phone systems, or other sound system in use when the drop-out occurred?


Check to see if a microwave oven is in use when the audio "cuts out" or becomes "choppy". If this is the case, try moving the router and/or Polk Omni device(s) away from the microwave. Do the same for an older wireless phone that may be operating at a similar frequency as the router. 


E - Are there multiple Wi-Fi routers in the area? Is your router broadcasting on the same channel as these other routers or is it set to "Auto"?


You can check to see if there are several other routers in the area with Wifi Analyzer, a free Android app. You can also use this app to find less congested broadcast channels.


Go to the Google Play Store or the Amazon App Store and download and install this application. Once installed, launch the app and go to the location that your Plk Omni device is set up. Find your router's name. If there are several other routers on the same channel then you will need to change your router's broadcast channel.


Use Wifi Analyzer to find a less congested channel. It is important to note that while 14 channels are displayed only channels 1, 6 and 11 are actually used. The "Auto" configuration can cause disruptions in playback when the router switches channel. Some routers will auto-switch channels significantly more frequently than necessary, so it is best to disable this feature and select a specific channel for broadcast when wishing to stream media.


Refer to your router's owner manual to see how to change broadcast channels.

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