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Discovery issue

Why is not my Polk Omni device discovered after set up?

The final step for setting up your Polk Omni product is for the app to search for and find the new products connected to the Wi-Fi network. If it is unable to find the product at this step, one of two things has occurred.  



1. It’s possible the password was inadvertently entered incorrectly. Choose “Settings -> Add Play-Fi Device" to run set up again, with the correct password, using the option to show the password so that you can verify the entry.  

2. Double check that your phone or tablet is connected to the same network you used to set up the Polk Omni product.

3. Close the app, and restart it.

4. If this does not work, click here for information on how to troubleshoot based on indicator light behavior.

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