Error message, "There are no supported files in this folder"
What does the error message, "There are no supported files in this folder," mean?
A folder was rendered in the app, which did not have media that could display or render. A user may see a folder with media content if the system notes that it has media but it's only media that we later detect that we don't support or can playback for whatever reason. Folders with WMA files may produce this message.
Please consider reviewing our FAQs to see if your inquiry is covered and don’t forget to check our YouTube channel for setup and installation videos. We apologize for the inconvenience and appreciate your patience during these challenging times.
Need to talk to us now?
Get in touch with one of our specialized Polk product representatives.