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No sound from MagniFi MAX subwoofer

Why is there no sound coming from my MagniFi MAX subwoofer but it still shows as connected to the MagniFi MAX sound bar?
If you are not hearing any audio from the subwoofer, it could be the content. Most shows where there is a lot of dialog, you will not hear much bass. You will only hear the subwoofer kick in when there is action, music, or other louder effects. If you are still not hearing the sub during these kinds of sceens or during music, the sub may need to be repaired.
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