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DSB1 system with no audio from Subwoofer

Why can't I hear any audio from my subwoofer?
Confirm the power cord is connected to the subwoofer and wall outlet.
You may need to pair the subwoofer to the bar. To do this, follow the steps below:
 
  1. Unpug the subwoofer
  2. Turn on the bar and have it playing audio.
  3. Press and hold the "Sync” button on the back of the bar for 3 seconds.
  4. Plug-in the subwoofer.
When the pairing process is started, the Sync LED will flash rapidly. Both LED’s will shine solid green once it has been paired.
If service is required, please contact us direct at 800-377-7655 option # 1.
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